Refund Policy

1. Free Trial

We offer a 14-day free trial for all new subscriptions. You can cancel at any time during the trial period and you will not be charged.

The trial unlocks the full Standard plan. No credit card is required to start. If you do not subscribe before the trial ends, your account pauses and your configuration is retained for 30 days in case you decide to subscribe later.

2. Cancellation

You may cancel your subscription at any time via your account settings or the Paddle billing portal. Upon cancellation, you will continue to have access to the Service through the end of your current billing period.

Cancellation stops future renewals. It does not, by itself, trigger a refund of the current billing period (see Section 3).

3. Refunds

We provide a 14-day maximum refund window from the date of your initial subscription purchase. If you are unsatisfied with the Service, you may request a refund within this period. After the 14-day window has passed, subscriptions are non-refundable, except where required by mandatory consumer protection law in your jurisdiction.

How to request a refund. Email support@signalsyncads.com from the address on your account and include the email address you signed up with, the date of purchase, and a brief description of the issue. We will confirm receipt within two business days and process eligible refunds through Paddle.

Processing time. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, the credit may take 5 to 10 business days to appear on your statement.

Partial and pro-rated refunds. We do not offer pro-rated or partial refunds for unused time on a billing period. The 14-day refund window applies to the initial purchase only and is granted once per customer.

Annual plans. For annual subscriptions, the 14-day refund window still applies from the original purchase date. After 14 days, the full annual amount is non-refundable, even if you cancel before the year ends. You will retain access through the end of the annual term.

Plan changes and upgrades. Switching to a higher-tier plan is not a refund event. Switching to a lower-tier plan takes effect at the next renewal, and we do not refund the difference for the current billing period.

Note: As our payments are processed by Paddle, our Merchant of Record, refunds may also be subject to Paddle's refund policies in certain jurisdictions.

4. Chargebacks

If you have a billing concern, please contact us first at support@signalsyncads.com. Most issues can be resolved quickly without a chargeback. Filing a chargeback before contacting us may result in the immediate suspension of your account while the dispute is investigated.

We reserve the right to dispute chargebacks that we believe are fraudulent or made in violation of this Refund Policy, and to provide supporting documentation to your bank or card issuer. Accounts with active chargebacks may be suspended and may be terminated if the chargeback is resolved in our favor.

5. Taxes and Currency

Prices are displayed in U.S. dollars by default. Your bank or card issuer may charge a foreign transaction fee, which is outside our control. Applicable sales tax, VAT, GST, and other transaction taxes are calculated and collected by Paddle as the Merchant of Record, in accordance with local rules.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect on the date of your original purchase governs refunds for that purchase. Future renewals will be governed by the version in effect at the time of renewal.